Ticket/VIP FAQ

Ticketing Procedures and FAQs

These Ticketing Procedures and brief FAQs will help guide you purchasing Presale Tickets and VIP Ticket Packages

Presale Tickets and Presale VIP Ticket Packages:

Current fan club members will have access to purchase “Presale Tickets” and “Presale VIP Ticket Packages” beginning on Wednesday, January 21, 2015 starting at 10am local time (local time to where the venue is located) and run through Thursday, January 22, 2015 at 10pm local time and for some venues until Friday, January 23, 2015 at 10pm local time. If you are not a current member you may purchase a fan club membership via the Mötley Crüe Fan Club site (fanclub.motley.com). NOTE: Beginning Thursday, January 22nd 10am local time VIP Ticket Packages will be made available for anyone to purchase (unrestricted).

Beginning at 12pm local time on Wednesday, January 21, 2015 Ticketmaster.com and LiveNation.com will offer a “Fan Club Bundle”. This “Fan Club Bundle” will allow you to access the Ticket Presale and the VIP Ticket Package presale for those concerts being sold on Ticketmaster.com or LiveNation.com. By purchasing tickets through the bundle, you are purchasing a fan club membership in order to access the pre-sale.

*Please Note: if purchasing a “Fan Club Bundle” via Ticketmaster.com or LiveNation.com you will not receive your unique code right away. If you don’t receive it please contact customer service at: (877) 717-5816, please have readily available your proof of purchase, and our customer service team will send to you a unique code. If you purchase your Mötley Crüe Fan Club membership via Fanclub.Motley.com you will receive your unique code instantly.

Additional Detail: Wednesday, January 21st Presale day #1:

Presales Sold via Mötley Crüe’s website ticketing page:
For “Presale Tickets” and “Presale VIP Ticket Packages” sold via the Mötley Crüe website ticketing page: you will need to log into your Mötley Crüe fan club account in order access the “Ticket Presale” and “VIP Ticket Package Presale.” Presale links will be listed on the tour schedule once you’re logged in.

Presales Sold via Ticketmaster.com or LiveNation.com:
For Presale Tickets and Presale VIP Tickets sold via Ticketmaster.com or LiveNation.com: you will need to log into your Mötley Crüe fan club account to obtain your unique code that will allow you to purchase “Presale Tickets” and “Presale VIP Ticket Packages” on Ticketmaster.com or LiveNation.com. If you purchase a fan club bundle, you will not be provided a fan club redemption code until 14 days after purchase. To purchase additional pre-sale tickets, join the fan club through Motley website to receive an immediate code or purchase an additional bundle. Requests for duplicate memberships purchased can be directed to [email protected] with proof of purchase.

Additional Detail: Thursday, January 22nd Presale day #2:

“Presale Tickets” continue as password/code protected (as outlined above) until 10pm local time (at which time the Ticket Presale will close).

Beginning at 10am local time “Presale VIP Ticket Packages” are open for anyone to purchase – you will not need a fan club membership or a unique code to purchase either at Ticketmaster.com, LiveNation.com or via Mötley Crüe’s website ticketing page.

Some shows will remain on presale until Friday, January 23rd.

FAQs:

What is a VIP ticket package?
• A VIP ticket package is pretty simple. It includes a great ticket in a reserved area, a merchandise voucher to the Motley Crue Online store, and depending on the specific package, a second to none fan experience including Meet & Greet and Photo Op’s with band members (Nikki Sixx, Vince Neil, and Mick Mars) and backstage/onstage tours.
For the “Final Tour,” the available VIP packages are:

  • Crüesnest: Best View in the House for the Encore Performance!
  • “Too Fast” Ultimate VIP Package
  • “Kickstart My Heart” Diamond Meet & Greet Package
  • “Wild Side” Gold Merchandise VIP Package
  • “Live Wire” Silver Merchandise VIP Package

VIP Packages Being Offered:

Crüesnest: Best View in the House for the Encore Performance!

A Once-In-A-Lifetime Opportunity

  • This package does not include a concert ticket. You must purchase a concert ticket separately.
  • Watch the grand finale of the show from the “Crüesnest” – the best seat in the house on a special platform attached to the band’s second stage for the ultimately intimate experience.
  • Purchasers will be strapped and buckled into one of only a handful of seats at the foot of a special stage, up close and personal with the band while they perform the show finale.
  • The platform raises approximately 25 feet into the air and gives you a birds-eye view of the venue as well as giving an unprecedented up-close and personal view of the performance.

“Too Fast” Ultimate Meet & Greet VIP
Includes:

  • Ticket in first 2 rows (or GA Early Entry where applicable)
  • Meet & Greet and Photo Op with Nikki, Vince and Mick
  • Behind The Scenes Tour: Tour the inner workings of Mötley Crüe’s tour production. Find out what it takes to produce the tour and take it from city to city.
  • Mötley Crüe Custom Marshall Fridge
  • Autographed Schecter Electric Guitar with Case – autographed by Nikki, Vince and Mick
  • Litho Autographed by Nikki, Vince and Mick
  • *1 Personal Item autographed by Nikki, Vince and Mick (limit 1 personal item per person)
  • Mötley Crüe Custom Plaque personalized to YOU
  • Merchandise Voucher worth $400 – Redeemable in the Mötley Crüe Online Store
  • Limited Edition 7 Inch Vinyl of “All Bad Things”
  • Tour Program
  • Pick Tin Set
  • Sticker Pack Set
  • Commemorative Laminate and Lanyard

*Personal signed item must be an item you are able to safely carry in and out of the venue. No large items. We reserve the right to deny any item.

“Kickstart My Heart” Diamond Meet & Greet VIP
Includes:

  • Ticket in rows 1-5 (or GA Early Entry where applicable)
  • Meet & Greet and Photo Op with Nikki, Vince and Mick
  • Behind The Scenes Tour: Tour the inner workings of Mötley Crüe’s tour production. Find out what it takes to produce the tour and take it from city to city.
  • Litho Autographed by Nikki, Vince and Mick
  • *1 Personal Item autographed by Nikki, Vince and Mick (limit 1 personal item per person)
  • Merchandise Voucher worth $225 – Redeemable in the Mötley Crüe Store
  • Limited Edition 7 Inch Vinyl of “All Bad Things”
  • Tour Program
  • Commemorative Laminate and Lanyard

*Personal signed item must be an item you are able to safely carry in and out of the venue. No guitars or anything large. We reserve the right to deny any item.

“Wildside” Gold Merchandise VIP Package

  • Great P1 Ticket (P2 in some markets)
  • Merchandise Voucher worth $75 – Redeemable in the Mötley Crüe Store

“Livewire” Silver Merchandise VIP Package

  • Great P2 Ticket (P3 in some markets)
  • Merchandise Voucher worth $75 – Redeemable in the Mötley Crüe Store

For VIP Packages visit http://motleyvip.com/

Crüe Year’s Eve LA: Travel Package for the Final Show in LA

WED. DEC. 30, 2015 – Fri. JAN. 1, 2016
PACKAGE INCLUDES:

  • Two-nights first class hotel accommodations at the Andaz Hotel in West Hollywood
  • VIP check-in suite with welcome champagne
  • Private guided tour of all the Rock and Roll hotspots of LA including some of Mötley Crüe’s famous haunts
  • One P1 location ticket to Mötley Crüe’s Farewell Concert
  • Commemorative Laminate and Lanyard
  • Pre-Concert Motley Crue-themed Rock Star Cocktail Party at a Los Angeles Rock n Roll Hotspot (Party Includes Open Bar and Sumptuous Buffet)
  • New Years Day Bloody Mary Breakfast
  • Autographed Lithograph
  • Limited Edition 7 Inch Vinyl of “All Bad Things”
  • Tour Program
  • Los Angeles survival & recovery kit
  • Exclusive VIP Merchandise (TBD)
  • Fully escorted by our staff
  • All taxes
  • For more information or to book your travel package call 1-800-Rock-Air or visit MotleyCrueTravelPackages.com

    How many tickets can I buy during the presale?
    • For this tour, the purchase limit for presale tickets is 4 tickets per show, with a maximum of 12 tickets for the entire tour.

    How many VIP ticket packages can I buy?
    • Limit of 6 packages per order. If more than 6 packages are desired, you will need to make separate orders. This can change from tour to tour, so if another tour leg is announced, check back for purchasing details.

    Where do I purchase the VIP ticket packages?
    • VIP Ticket packages are purchased in one of two ways: Either direct from the MotleyVIP.com ticketing page, or Ticketmaster/ Livenation, or direct from the venue in rare cases.
    • On the 2015 tour date page, when you click a “buy VIP” button per show date it will take you exactly where the VIP ticket packages can be purchased for that show.
    • If you purchase a Mötley Crüe VIP ticket package via a 3rd party service such as an American Express concierge, etc. please note THEY may use their email address as the contact for the order. If you do not receive your order details and VIP details please contact customer service at (877) 717-5816 or email [email protected]

    Questions about the “Ultimate” or “Diamond” VIP Packages –

    Where do I go when I arrive at the venue? What time should I be there?
    • 2-4 days before your concert, you will be emailed an itinerary. It will describe all the details you need to know to get yourself to the venue for all the preshow festivities. The Fan Experience can happen before the doors open to the general public, arrival times can range from 2:00pm on. It is best to keep the afternoon open should you need to travel or make arrangements to arrive at the designated time.
    • If you haven’t received an email, be sure to check any spam mailboxes or filters that could prevent you from seeing the itinerary. Otherwise, please contact a Mötley Crüe VIP customer service at (877) 717-5816 or via email [email protected] Please do not wait until the day of the show if you have not received details. If you have not received within 2 days of show please reach out to customer service.

    Questions about VIP packages that include “early entry where applicable”.
    • VIP packages that include “early entry” may be applicable on several shows on The Final Tour. If this is the case for your show you will receive an email about 2-4 days prior to your concert with the details of what time you should arrive by for the early entry into the venue. Early Entry may apply for shows where a VIP package contains a “General Admission” ticket (meaning no reserved seat).

    Can I leave the venue in between the fan experience and the concert?
    • If you would like to leave the venue at anytime it is up to the venues discretion. You will want to check with them about their re-entry policy.

    What if I am sick or just cannot make the show, can I get a refund?
    • VIP ticket packages and tickets are non-refundable.

    Why are some shows sold through Ticketmaster or other parties?
    • Ticketmaster is where the bulk of our 2015 VIP ticket packages are for sale.
    • This allows you to have direct control of where you will be seated, with most venues showing an interactive seating chart, showing where you’ll be sitting in relation to you friends, and the stage.
    • Venues that do not sell through Ticketmaster will be sold through the MotleyVIP.com ticketing page.
    • VIP packages purchased through a third party site, ticket reseller, or any other unauthorized seller are not valid.

    Are VIP ticket packages transferable?
    • VIP Ticket Packages are not transferrable.
    • If purchasing a VIP ticket package on behalf of someone, make sure to enter the correct shipping/contact information.
    • As always, if you have any questions do not hesitate to call Mötley Crüe’s VIP customer service at: (877) 717-5816 or email [email protected]

    How do I purchase a VIP ticket package as a gift?
    • Yes, and what a gift! Just be sure to enter in the correct name and address for the shipping/contact information.
    • As always, if you have any questions do not hesitate to call Mötley Crüe’s VIP customer service at: (877) 717-5816 or email [email protected]

    What happens if a show is postponed or cancelled?
    • If a show is postponed, your VIP ticket package will be good for the new date. We will email and post on Motley.com and or the MotleyVIP.com ticketing page information about the new date and procedure to use your ticket package for the rescheduled date.
    • If a show is cancelled, we will issue you a refund for the VIP ticket minus the cost of any shipped merchandise as well as the handling and processing fees. All service and processing fees are non-refundable as these fees are incurred from the moment of purchase.

    What if someone in my party requires handicap accessible seating?
    • For the most accurate information, please contact the venue directly regarding inquiries into handicap accessible seating.
    • If you are looking to purchase for a venue sold through Ticketmaster, or another third party ticketing service, many vendors have an interactive seating chart with handicapped seating listed.
    • If you are looking to purchase a VIP ticket package to a concert sold through MotleyVIP.com, it can be much harder to make these accommodations, as our ticket holds generally don’t include seating in handicap sections. Call a Mötley Crüe VIP customer service rep for further assistance at (877) 717-5816.

    How will I know where my seats are located?
    • If you purchased a VIP ticket package from one of our third party ticketing partners (Ticketmaster/Livenation) you will know at the time of purchase where your seat will be located.
    • If you purchased a VIP ticket package from MotleyVIP.com directly, you will be able to select your seat within the allocated tickets available.

    Where will I redeem my VIP Merchandise Voucher?
    • If the package you purchased includes a merchandise voucher directions will be emailed to you with a link to the store where you can redeem your voucher. Please note: you may not receive the email until closer to the start of the tour.

    Where will I redeem my VIP Merchandise Voucher?
    • If the package you purchased includes a merchandise voucher directions will be emailed to you with a link to the store where you can redeem your voucher. Please note: you may not receive the email until closer to the start of the tour.

    When will I receive my merchandise voucher?
    • Approximately 14 days prior to your show date.

    I entered my unique password code on Ticketmaster and my code didn’t work, what do I do?
    • Each venue will have a pre-sale time of 10AM local to the market that the venue is in. If you try to make a purchase prior to 10AM (local venue time), your code will not work. Also, please verify that your code is correctly entered. If you are still experiencing problems please contact customer service and we will try to rectify your problem.

    How can I reach a Mötley Crüe VIP customer service rep?
    • You can email us at [email protected]
    • Drop us a line at (877) 717-5816, and our customer service representatives will be happy to assist you, M-F 9AM-5PM CT.